Voice of the Customer

This department deals with customer inquires and complaints. As well as this, consistent measures are implemented to monitor the quality of services in relation to customer expectations.

Making a complaint

At Safir, all complaints and suggestions are appreciated which is why different systems have been set up.

The complaints and suggestions can be made in the following ways:

– Phone numbers that are routinely posted at all venues

-Our direct lines:

  0935 – 850 30 08

+9821 – 84 34 73 47

– The head manager: 0912 – 147 32 34

– The administration of Tehran branches: 0935 – 467 23 47

– The administration of the branches in other cities: 0935 – 120 03 49

– The following email addresses:

Voice of the Customer: PR_admin{at}gosafir.com

The CEO: CEO{at}gosafir.com

Tehran Educational Branches: EduRes_Gmgr{at}gosafir.com

Provincial Branches :Corp_Edu_Mgr{at}gosafir.com

 The CRM department view the opinions of the customers as an opportunity for amelioration its services and commitments.